BizTech: Customer Service
57 articles in category
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- Mobile Phones in India: Disappointing Fare
There is no ONE answer.
- An Unpleasant Experience at the Local Big Bazaar
Combine a lady prone to quarreling with some weird policies, and you get a disaster.
- What an Idea?
Is it not a farce to demand ID proof while activating a mobile connection?
- Post-liberalization India - A Free For All?
This kind of annoying in-your-face, bordering or outright illegal “marketing” and deterrent reparation processes is not isolated to Airtel.
- Haagen-Dazs, Mistaken Cause
Mad that foreigners offended Indian dignity at the new Haagen-Dazs franchise? Not so fast, folks. How about the facts?
- IIM CAT Snafu Continues - Mismanagement and Inconvenience
The first online CAT for the IIMs presented a poor showing for the institutes and the company conducting the test, Prometric.
- Jet Airways Strike Ends - Victory for Labour
It remains to be seen how long flights will take to return to normal, and whether this will have a lasting impact on Jet Airways'
- Air India Under Investigation For Over-Boarding
Airlines frequently overbook, and hence there is a mathematics related to the number of people who overbook.
- Positive Steps by SEBI - Anchor Investors, No Load Funds, & Lower Fees
SEBI Chairman C B Bhave continues his trend of investor-friendly actions by announcements today.
- FlyDubai, Dubai's First Low Cost Carrier Starts Operations
As I see it, business and holiday travelers without much luggage could find this airline cheaper than its competitors.
- Huge Growth in Telecom in India
From the looks of it, it does not seem that the problem has solved, and TRAI does not seem to be very bothered.
- Mobile Operators - Horror Stories From India
An insight into some unfair means employed by mobile operators in India to trick people.
- America's Healthcare Crisis, Part III - The Lawyers
Lawyers on the whole have done the most damage to the medical profession and ultimately to the supposed beneficiaries, the patients.
- America's Healthcare Crisis, Part II - Physician, Heal Thy Profession
That was a different era, an era where physicians were scientists, trained observers and good listeners.
- America's Healthcare Crisis, Part I
Whose responsibility is it anyway?
- Consumer Review: Reliance BigTV
Demand had indeed outstripped supply, but the service is very good.
- Project Management - You Can't Have Your Cake And Eat It Too
How not to lose a client
- Delhi Development Authority Bureaucracy Sadistic, Says High Court
Citizens of the country have mostly bad thoughts about interacting with Government bodies.
- Secret Rules for Air Hostesses
A satirical look at airline service quality and the recent Court ruling on air hostesses
- The World Congress of Information Technology 2008, Malaysia
Some thoughts on the discussions at the World Congress of Information TechnologyDr Bhaskar Dasgupta
NEWS | BizTech: Consumers, BizTech: Customer Service, BizTech: Economics, BizTech: Entrepreneurship, BizTech: Gadgets, BizTech: Globalization, BizTech: Innovation, BizTech: Internet, BizTech: Jobs, BizTech: Management, BizTech: Software, BizTech: Web 2.0, Media: Blogs, Media: Citizen Media, Media: Internet, BizTech: Companies
- Attrition And New Recruits
Especially new joinees leave the firm, a little after the embryonic stage of their job career cycle.
- E-Governance and Grassroots Governance
If E-governance is the panacea of the future, it is at places where the public interfaces with the government.
- Recovery Agent : Evolution of the Gentleman Goon
So are debt collectors going to be India’s latest export? It would seem to be so.
- Student Suspended For University Criticism on YouTube
Is this going to be related to a freedom of speech case or a defamation case?
- Indian Retail and Consumers – A Followup
There are those fingers on the machine that have mastered the art of manipulating the system and hence you.
- Sony Reverses Plan to Charge For Bloatware Removal
There was a strong reaction to such a move; imagine paying extra to have the manufacturer not loading extra stuff on your machine.
- Retail in India – A Consumer Experience
I seriously hope that as the retail space matures, organizations would look at educating their sales force about the products and the customers.
- Changing Attitudes - Are The Young Beating The Old?
The young relatively speaking know less, but they use the little that they know to tackle the issues
- Budget 2008-2009 – A Bird’s Eye View
Why do you want a ‘dream’ budget instead of a ‘working’ budget?
- Why Do Doctors Get A Raw Deal?
Why do you claim yourselves to be the watchdogs of society when you can't even pinpoint the problem staring in your face?
- The Illusion of Freedom of Speech
There is a deeper issue here regarding freedom of expression which many people seem to have missed
- The Church in India & Health Care: Staying Relevant
If Christian institutions and churches earned recognition in the past, it was because they were relevant to their times.
- US Immigration - Stars & Stripes Lounges to Ease the Pain
This is a very good business proposition, and definitely a win-win case.
- Are Call Centres Killing Young People's Ambitions
There was a time in the not too distant past when the specter of the educated unemployed in India was huge.
- Tech Review: HP's Halo Video Conferencing
Even if I can replace 20% of that wastage, then I have gained 1 full working day in the office
- ICICI Bank Penalized For Violence By Collection Agents
ICIC bank penalized for employing thugs for repossession of a vehicle.
- Banks and Money Lenders - Modern Leeches
What is the difference between and a Bankand a money lender ? Aren’t they both equally extortionist?
- Tata Broadband Faces Customer Criticism
TRAI is supposed to act as a regulator but is more like an emasculated paper tiger.
- Restaurant Review: The Dosa, San Francisco
Marianne found the service appalling. I wonder how she would rate Mysore’s GTR Tiffin Room or Indira Bhavan; and the Bangalore Udupi.
- The Withering of Queues
one of the freedoms that we enjoy in our 60th year of freedom is the freedom from suffocating queues.
- Sarkozy vs. the Unions
The court basically told them to stop whining, this has nothing to do with the right to strike.
- Nokia Announces Battery Recall, Largest Consumer Recall Ever
The company indicated there have been over 100 incidents of the batteries overheating while being charged.
- Bring the Maharaja Down to Earth
The Civil Aviation ministry would do well to take a cue from their Italian counterparts, and euthanize the ailing Maharajah once and for all.
- Book Review : It Happened In India
This book is the success story of an iconoclast and irreverent Indian entrepreneur.
- In the Company of Friends: Bill Gates and Steve Jobs
A joint interview of Gates and Jobs - two of the biggest stalwarts of the computer industry - at the D5 conference
- Indian Railways: Clean Mumbai Locals
More bugs than humans inhabit Mumbai locals
- ICICIDirect: Sending Unwanted SMS
They just won't stop
- British Airways to Compensate Passenger
Another victory for the advocates of Consumer Courts
- FY2008 H-1B Visa Cap Reached On Day 1
Despite mobility of capital and information, labour and people are still subject to borders and policies and little men in suits.
- ICICI Bank Accused Of Using Hooligans To Reclaim Car
Can we allow such strong arm action by a bank?
- Indonesia - Why Is It Unsafe To Fly There?
Are the Indonesians caught between the devil and the deep blue sea?
- Satire: Art For Sale
Instead of finding them a whore to flatter their egos, I find them paintings that do the equivalent.
- Restaurant Review: Sbarro’s in Jerusalem’s City Center
A bomb attack and international publicity do not, in and of themselves, improve the quality of food in an establishment.
- Piercing Babies' Ears - The Gun Replaces Tradition, But A Lot Is Lost
If Ganjam wants to provide the service of piercing babies' ears, they should do a better job of preparing themselves and their store for it.